AutoShip Subscriptions Terms and Conditions
AutoShip Subscription is a computer program that remembers to place an order for you. Due to HIGH DEMAND Orders usually ship in approximately 8-10 BUSINESS DAYS.
You decide: What, When & Where.
What Items to Order
When To Place The Order
Where To Ship The Order
AutoShip Subscription is a BRILLIANT Program - but all it does is place orders for you.
You can make changes to your AutoShip Subscription anytime by logging into your account, up to 12 hours before your order is scheduled to generate. Otherwise the change may not be reflected in the next order.
When you make a change to your AutoShip Subscription, it is not retroactive. Changes will not alter Past Orders.
Don't worry! Orders already charged to your credit card, in progress in the Kitchen with our Chefs will not be changed. Orders charged to your card and in progress can not be changed.
If you choose to cancel your AutoShip Subscription, it cancels orders from that time forward.
You don't have to worry, orders already charged to your credit card and in progress in the kitchen with our chefs or orders already in the shipping department ready to ship, will be sent to you as scheduled. ( Cancellations received outside of normal Office/Business hours Monday-Friday 9AM - 5PM will be processed on the first available business day)
If you choose to cancel an AutoShip Order after it has been charged to your card and is in progress with our Chef’s you may do so within the first 24 hours only. There will be a cancellation fee of $15 or 20% whichever is higher. (Cancellations received outside of normal Office/Business hours Monday-Friday 9AM - 5PM will be processed on the first available business day)
If you choose to cancel an AutoShip Order after you receive a tracking number, your order is already at the post office and we can no longer accept cancellations.
At any time, please contact us about your orders.
We are here to help and ensure your orders are exactly what you need.
Normal Office/Business hours are Monday - Friday 9AM - 5PM